The influence of the Impression Management theory in the behaviors that affect relationship between people and organization


  • Rita Jácome López Universitat Politècnica de València
  • Alexis Jacobo Bañón Gomis Universitat Politècnica de València
  • Manuel Guillén Parra Universitat de València
  • Lourdes Canós-Darós Universitat Politècnica de València



Impression management, human resource management, social responsibility, personal image


Impression management (IM), the process by which individuals -consciously or unconsciously- try to control the impressions others form of them, plays an important role in the relationship between people and organizations. This article reviews the existing literature on this concept, in a multidisciplinary and systematic way, analysing and combining the different approaches from which it has been studied: social behavior; organizational behavior and human resource management; and social responsibility. It offers a comprehensive and proper definition considering the three dimensions of individual behavior and its implications for business organization. It finally comes to show a “path" for future research on the IM theory applied to the organizational level.


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Author Biographies

Rita Jácome López, Universitat Politècnica de València

Facultad de ADE

Manuel Guillén Parra, Universitat de València

Departamento de Dirección de Empresas. Juan José Renau Piqueras. Universitat de Valencia. Avda. de los Naranjos s/n. 46022 Valencia.


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How to Cite

Jácome López, R., Bañón Gomis, A. J., Guillén Parra, M., & Canós-Darós, L. (2013). The influence of the Impression Management theory in the behaviors that affect relationship between people and organization. WPOM-Working Papers on Operations Management, 4(1), 09–22.



Research Articles